• The RB‑IOS 2026 supersedes the earlier Reserve Bank – Integrated Ombudsman Scheme, 2021 (RB‑IOS 2021) and will come into effect from July 1, 2026.

About Reserve Bank – Integrated Ombudsman Scheme (RB-IOS) 2026:
Framework: A single integrated scheme replacing multiple legacy schemes, embodying a “One Nation, One Ombudsman” approach.
No dispute cap: There is no limit on the amount in a dispute that can be brought before the RBI Ombudsman for which the RBI Ombudsman/ RBI Deputy Ombudsman can facilitate a settlement or pass an Award.
Compensation Increased: For any consequential loss suffered by the Complainant, the RBI Ombudsman shall have the power to provide a compensation up to Rs 30 lakh (previously Rs 20 lakh).

• In addition, the RBI Ombudsman shall also have the power to provide a compensation up to Rs 3 lakh (previously Rs 1 lakh) for the loss of the Complainant’s time, expenses incurred, harassment/mental anguish suffered, etc.

CRPC: The RBI will establish the Centralised Receipt and Processing Centre (CRPC) at one or more places, to receive the complaints filed under the scheme and process them.
Appointment: The RBI can appoint one or more of its officers as RBI Ombudsman and Deputy Ombudsman, to carry out the functions entrusted to them under the Scheme.

• The appointment of RBI Ombudsman or Deputy Ombudsman, as the case may be, will be made generally for a period of three years at a time.